1. Do I need to sign up or log in to make a purchase?
No, you don’t have to go through the hassle of registration or login in to make a purchase. Simply add an item to your cart, fill out the shipping address, and select your payment method and checkout. It is that simple.
2. Can I get a discount if I make a larger order?
Of course, we do offer numerous discount and coupons. Please navigate to our Discounts & Coupons page to find a suitable discount that will give you most benefit while checking out. In short, you can be eligible to enjoy up to 25% discount on your purchase if you buy items in bulk.
3. What should I do if I want to add or remove the items in the cart?
Simply browse the different sections. Click on the product that you want to purchase. If that is a simple product, simply click on the ‘Add to Cart’ button. If that is a variable product, choose at least one options from all the various criteria and then click on the ‘Add to Cart’ button.
The product should already be added to your cart. If you want to see your cart, just hover your mouse to the upper right of the screen and you will see your live Cart.
1. What payment methods do you offer for the customers / how do we pay?
We offer VISA and MasterCard as the payment methods. Almost all the Credit and Debit Card from VISA and MasterCard are accepted on DramatiCCo. Soon, American Express Cards will be accepted as well. Besides we offer Direct Bank Transfer. Select the Payment Method after filling out your shipping details.
2. Do you offer PayPal?
To be honest, PayPal is a real hassle to deal with and so hard to manage for a large store. We are working on adding PayPal payment to our store and we are hopeful to offer this payment method soon. As of now, we do not accept PayPal.
However, if you have a PayPal Credit or Debit Card, you can easily use that as a regular credit card and make a payment on DramatiCCo.
3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you of the order. Please check your email address and you will receive a notification email within a minute or two.
4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
1. How do I change my shipping address?
After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact us at [SUPPORT][@][DRAMATICCO][.][COM] as soon as possible during the order processing stage to indicate your request.
In this case, there should not be a reason to change your billing address and if you have already made a purchase, you don’t have to go through the hassle of changing your billing address and that is not necessary at all.
However, if you really need to change your shipping address, please do contact us as soon as possible. DramatiCCo does make processing an order within 24-72 hours. If the product has already been shipped before you contact us regarding a shipping address changing request, we would be unable to serve your request. But we do promise to help you regarding shipping address changes if the product is still in our warehouse.
2. When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
3. Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. In most cases, we offer free shipping for small items.
We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
4. Does the product price include the shipping price?
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order. But, if you are eligible for free shipping, you might not see shipping carrier option and the product will simply be free shipped to you. Delivery may take up to 2 to 3 weeks for free shipping.
5. How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
6. How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status. On the upper top menu, there is a ‘Track Order’ button. Click on that button and you will be taken to the order tracking page. Simply paste the tracking number that you received via email and click on the ‘Track’ button. You will be given information right away from the live location of tour order.
7. Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department at [SUPPORT][@][DRAMATICCO][.][COM] and provide them with your DramatiCCo order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
8. If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. DramatiCCo does not add taxes, VAT, duty, or any other hidden charges.
9. If my items are detained by Customs, who is responsible for clearance of the items?
If the items are detained by Customs, the buyer is responsible for clearance of the items.
10. What if my parcel is seized by Customs?
If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.
11. After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 24-72 hours. This means that your item(s) will generally be sent out within 3 business days.
After Sales FAQs
1. How can I cancel my order, before and after payment?
Cancellation of payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at [SUPPORT][@][DRAMATICCO][.][COM] as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and we may be able to hold the order processing if the product has not been shipped already.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at [SUPPORT][@][DRAMATICCO][.][COM] and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
2. How can I return purchased items to DramatiCCo?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at [SUPPORT][@][DRAMATICCO][.][COM], please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without any prior communication. This is why you need to contact us via email before returning an item. Once we have agreed to accept the returned item, please make sure you write an email to us in English, containing your order number, shipment address and phone number so that we are able to locate your order information quickly. Order cancellation request email with incomplete or inadequate information may result in a delay to identify or track the order to proceed with cancellation. In this case, we cannot take the responsibility of not being able to cancel the order.
Please be informed that we can only accept returned products that are in their original condition. Any product that has been modified, reconfigured, reshaped, changed or damaged by a customer, cannot be eligible for a return.
3. Who pays the price for return shipping?
Buyer pays the return shipping cost unless the product is a wrong shipment.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the product. In case the product is a garment, then it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without original tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
4. Where do I return the item?
We do have different warehouses or departure locations. It is strongly recommended that a product is returned to its origin if it has already been discussed and agreed to be considered eligible to be returned. Please do not return the product to our office since we do not keep inventory in our office and our office is for administrative purpose of our business. If we both parties are at a decision of returning a product, we will send you the specific address via email. Please be patient since it takes a few days to process a return due to the large volume of order we receive everyday.